Fiya Spice Policies
Return Policy
At Fiya Spice Caribbean, we take pride in the quality of our Fiya Magic sauces and seasonings. Please read our return policy carefully:
Eligibility for Returns
Returns are only accepted for items that arrive damaged or defective.
Customers must provide proof of damage (e.g., photos of the damaged product and packaging) within 24 hours of delivery.
Return Costs
Customers are responsible for any shipping or return fees incurred when returning the item.
Non-Refundable Products
All sales are final for items that are not damaged or defective. Due to the nature of our products, we cannot accept returns for reasons other than damage.
Return Process
To initiate a return, contact us via email info@fiyaspice.com with your order details and proof of damage.
Once approved, instructions for returning the product will be provided.
We value your support and are here to address any concerns about your purchase. Please don’t hesitate to reach out with questions!
Terms of Service
Welcome to Fiya Magic, a product line by Fiya Spice Caribbean. By purchasing our products, you agree to the following Terms of Service:
1. General Information
Fiya Magic products are sold exclusively through our official website, in-store locations, or authorized retailers. Unauthorized resale of our products is prohibited.
2. Product Use
Our sauces and seasonings are crafted for culinary use only. Fiya Spice Caribbean is not responsible for improper use, including but not limited to misuse, allergic reactions, or failure to follow instructions.
3. Pricing and Payments
All prices are listed in USD and are subject to change without notice.
Payment is required at the time of purchase.
We accept major credit/debit cards and other payment methods as specified at checkout.
4. Shipping and Delivery
Orders are processed within 3–5 business days.
Delivery timelines may vary based on the shipping method and location.
Fiya Spice Caribbean is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
5. Return and Refund Policy
Returns are accepted only for damaged or defective products (see our Return Policy).
All other sales are final.
6. Limitation of Liability
Fiya Spice Caribbean shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products. Liability is limited to the cost of the purchased product.
7. Intellectual Property
All content, including branding, packaging, logos, and product names, is the intellectual property of Fiya Spice Caribbean and may not be reproduced or used without permission.
8. Privacy
We respect your privacy. Your personal information will be used solely for order processing and communication as per our Privacy Policy.
9. Modifications
Fiya Spice Caribbean reserves the right to update these Terms of Service at any time without prior notice. Changes will be posted on our website and apply to all subsequent orders.
10. Governing Law
These Terms of Service are governed by the laws of the State of California, without regard to its conflict of law provisions.
By purchasing Fiya Magic products, you confirm your acceptance of these terms. For questions or concerns, please contact us at info@fiyaspice.com.
Privacy Policy
Effective Date: 2024
Fiya Spice Caribbean values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or purchase Fiya Magic products.
1. Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
Technical Information: IP address, browser type, and device information collected through cookies or similar technologies.
Transaction Information: Purchase history and order details.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders.
Communicate with you about your orders or promotions.
Improve our website and customer experience.
Comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service Providers: Shipping companies, payment processors, and other vendors necessary to complete your transactions.
Legal Authorities: When required by law or to protect our rights.
4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze website performance. You can manage cookie preferences through your browser settings.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal information.
Opt-out of marketing communications.
Restrict or object to data processing.
To exercise these rights, contact us at info@fiyaspice.com.
7. Retention of Information
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@fiyaspice.com
Phone: (510) 686-3325
Mail: 1343 Buchanan Rd. Pittsburg, CA 94565